Returns & Exchanges
At Saya, we want you to be completely satisfied with your beauty rituals. If a product doesn't meet your expectations, we offer a 30-day return policy for unopened and unused items in their original packaging.
Initiate Your Request
Visit our online returns portal or email our support team with your order number and the reason for your return to receive a Return Authorization.
Prepare the Package
Securely pack the items in their original box, ensuring all protective seals are intact and including a copy of your packing slip.
Ship It Back
Affix the prepaid shipping label provided by our team to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing