Frequently Asked Questions
Everything you need to know about our organic skincare and services.
Are Saya products suitable for sensitive skin?
Yes, our formulas are dermatologically tested and prioritize plant-based, soothing ingredients designed to be gentle yet effective on all skin types, including sensitive skin.
Do you test your products on animals?
Absolutely not. Saya is committed to cruelty-free beauty. We do not test our finished products or ingredients on animals, nor do we work with suppliers who do.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund or exchange, provided it is at least 50% full.
Are your packaging materials eco-friendly?
Sustainability is at our core. We use recyclable glass bottles, PCR (Post-Consumer Recycled) plastic, and biodegradable shipping materials to minimize our environmental footprint.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a unique tracking number and a link to monitor your delivery progress in real-time.